Legal
Refund Policy
Last updated 10 September 2026
15 days, no questions asked. Email support@diskmac.com from the address you bought with, and we will refund you in full.
You do not need to justify it. “It did not find enough on my Mac to be worth it” is a perfectly good reason, and we would rather you asked than felt stuck with it.
Why we can be this relaxed
DiskMac is free to download and free to scan. You can see exactly what it finds on your own Mac before you pay anything. That means almost nobody buys it by mistake — so we do not need a policy designed to stop them.
How to request one
- Email support@diskmac.com within 15 days of your purchase.
- Send it from the email address you used to buy, or include your order number, so we can find the purchase.
- That is all. You do not need to explain why.
We aim to reply within one business day and to approve the refund the same day we reply.
How the money comes back
Refunds are processed by Dodo Payments, who took the original payment as merchant of record. The money returns to the original payment method.
| Step | Typical time |
|---|---|
| We approve the request | Within 1 business day |
| Dodo issues the refund | 1–2 business days |
| Your bank or card posts it | 5–10 business days |
The last step is the slow one and it is out of everyone’s hands. If it has been more than 10 business days since we confirmed, tell us and we will chase it with Dodo.
What happens to your licence
When a refund is issued, the licence key is deactivated. DiskMac returns to the free version, which keeps working forever — you keep the disk map, search, large files and live stats. You simply lose the Pro features.
Nothing on your Mac is deleted, and any cleanups you already made stay as they are.
After 15 days
The 15-day window is what we commit to in writing. Outside it we will still read your email and use judgement — if something genuinely went wrong, say so. We would rather resolve it than win an argument about a $9 purchase.
Chargebacks
Please email us before opening a chargeback with your bank. A chargeback costs us a fee and takes months to resolve, where an email takes a day. We have never refused a refund inside the window.